GLOBAL NLP TRAINING / CONCEPT INDIGO BV 

TERMS AND CONDITIONS 

Global NLP Training / Concept Indigo 

BV Policies

1 Registration

1.1. A) After receipt of $600 USD/600 Euro registration and processing fee, your place in the course is reserved. The registration fee contains the following: costs related to per participant hotel meeting room cost, hotel catering, application processing, registration management, and establishing a student record system. 

1.2. To ensure the quality of the training course as well as the intended end result, Global NLP Training / Concept Indigo BV reserves the right to refuse registration of a participant and will refund all registration fees in this event.

2 Participant Fees

2.1. All participant course fee are to be settled 14 days prior to the start date of the NLP Practitioner program, even in the event a Master Practitioner program is booked. 

2.2.  Your registration is definite when any of the following applies: 1) Payment, 2) Course registration, 3) Entry into the training premises, 4) attendance of any part of class. If payment is not timely, Global NLP Training / Concept Indigo BV reserves the right to refuse the participant entry to the training course, and retain the right to claim full or partial payment of the fees. In default of payment all costs such as loss of interest, collection charges and legal costs are for the participant.

3 Enrollment

3.1. After paying the registration fee, you acknowledge that the training of this course is completely voluntary and you are of sound mind and body to participate in any of the activities within the program that could be mentally or emotionally demanding. You are not under medical, psychological or any other care that prohibits you from performing any of the techniques and do not hold Global NLP Training / Concept Indigo BV responsible for any mental, emotional or physical reactions that could result from the training and activities or this program. 

3.2. If any changes occur to the mentioned provisions in section 3.1. after the initial registration, please notify Global NLP Training / Concept Indigo BV in writing. If you are required to cancel the course for this reason, our regular policies for cancellation are applicable. 

3.3. Each student will submit the registration form, as provided by Global NLP Training / Concept Indigo BV. All answers given on this form are certified to be true and complete.

4 Intellectual Property

4.1. Global NLP Training / Concept Indigo BV reserves all rights on the basis of the Copyright law. All material issued by Global NLP Training / Concept Indigo BV such as brochures, training materials, training program, training designs, manuals, sheets, syllabi, and any other written materials used in the training courses, are for the exclusive use of the participant and may not be copied, published or shared with third parties, unless with the advance permission of Global NLP Training / Concept Indigo BV. 

4.2. It is not allowed to make sound recordings during the training. 

4.3. It is only permitted to make film/photo recordings at agreed times during a training. Permission from the trainers needs to be explicitly given for each instance.

5 Liability

• 5.1. Global NLP Training / Concept Indigo BV is only liable for damage as a result of neglect on the part of Global NLP Training / Concept Indigo BV, if: 

• The damage is resulting from deliberate or gross negligence on the part of Global NLP Training / Concept Indigo BV liability, in the case of indirect damage, or damage/injury as a result of damage, missed profit, missed economies and damage through company stagnation, is excluded. 
• Global NLP Training / Concept Indigo BV is by no means liable for anything that happens outside of the training hours, or is not part of training. This includes but is not limited to breaks, before –and after training activities. 
• Global NLP Training / Concept Indigo BV is by no means liable for what a participant does with knowledge obtained during the training/education course.

• 5.2. The applicant is liable for all damages which are a result from their actions or neglect, this includes but is not limited to: 

• Direct and indirect damage/injury the participant causes other students, that are not a result of course participation or exercises.
• Direct and indirect damage/injury the participant causes hotel/training venue property, or staff. 
• Direct and indirect damage/injury the participant causes the Global NLP Training / Concept Indigo BV property and staff. Anything the participant does with the knowledge obtained during the training/education.

6 Job Placement

Global NLP Training / Concept Indigo BV does not guarantee job placement to graduates upon program/course completion or upon graduation.

7 Cancellation and Refund Policy

It is the goal of Global NLP Training / Concept Indigo BV  to provide a suitable environment for the purposes of studying the techniques, theories, and methods on Neuro-Linguistic Programming. In doing so it is incumbent upon Global NLP Training/Concept Indigo BV and its agents to make reasonable efforts to provide a classroom setting that is intellectually stimulating, thought-provoking, free-flowing, fun, and most of all, safe. In keeping with these goals, the following policies will be strictly enforced.

7.1 Cancellation and refund policy for Immersion Training Programs:

Global NLP Training / Concept Indigo BV will refund all money paid if for any reason the student is not accepted into the selected program. This refund is for school tuition only and does not include expenses paid by the participant for travel, lodging, food or other costs. Forty-five(45) days notice must be provided by the school in the event of a complete cancellation. 

The school must refund all money paid including the registration fee if the applicant cancels within 5 days after the day the contract is signed or an initial payment is made, as long as the student has not begun training. After five days of the contract being signed or initial payment is made, the following provisions apply:

• 28 days before the course start date, the registration fee 600USD/600Euro 
• 27 days -15 days before the course start date, the school will retain 70% of the total cost, this includes any course fees still due. The applicant can reschedule to a future training up to two times; a penalty of up to 35% of the course fee  may apply.
• 14 days – and before the course has begun 100% of the total cost will be retained by the school, this includes any course fees still due. The applicant can reschedule to a future training up to two times, a penalty up to 35% of the course fee may apply.
• If the course is terminated by the applicant, after classes have started and within two (2) days, the applicant can reschedule to a future training up to two times, a penalty up to 35% of the course fee may apply.
• If the course is terminated after two (2) days of the start of the course, 100% of the total cost will be retained by the school, this includes any course fees still due. Rescheduling to a future course can only be done by exception with the permission of Global NLP Training / Concept Indigo BV. 

In the event the training is terminated for the student by Global NLP Training / Concept Indigo BV, when calculating refunds the official date of a student’s termination is the last day of recorded attendance: 

• When the participant is terminated for policy or safety violation. 
• When the participant prevents other participants from having a suitable training experience. 
• When a student, without notice, fails to attend classes for more than 8 hours without prior notice or arrangement. All refunds must be paid within thirty calendar days of the student’s official termination date.

7.2. Events Outside of Our control

Global NLP Training / Concept Indigo BV will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event.)

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control.

This includes but is not limited to: 

1. The assigned trainer is unable to conduct the training due to illness, accident, or unforeseen events with family members in the first degree and significant other; 
2. Unforeseen events relating to the training venue, and no substitution can be found; 
3. Virus, outbreaks, pandemic crises (such as, but not limited to, dengue, malaria, hepatitis, SARS, Corona), etc. 
4. Act of God (such as, but not limited to, fires, explosions, earthquakes, volcano eruptions, hurricanes, drought, tidal waves and floods); 
5. War, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilisation, requisition, or embargo; 
6. Rebellion, revolution, insurrection, or military or usurped power, or civil war; 
7. Contamination by radio-activity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radio-active toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly; 
8. Chemical contamination; 
9. Riot, commotion, strikes, go-slows, lock outs, or disorder, unless solely restricted to employees of the Supplier or of his Subcontractors; or 
10. Acts or threats of terrorism.

7.3 Termination by the School

7.3.1. A student who fails to maintain satisfactory progress, violates safety regulations, interferes with other student’s work or class, is obscene, has the appearance or exhibits signs consistent with being under the influence of alcohol or drugs, or does not make timely tuition payments, is subject to immediate termination.

7.3.2. Global NLP Training / Concept Indigo BV reserves the right to deny any individuals access to registration, the training event in its entirety, or any part of the training without prior notification or explanation.

Our performance is deemed to be suspended for the period that the Force Majeure Event happens. This means that if our course is cancelled because of an unforseen or unplanned event like a hurricane, earthquake, etc, we will have an extension of time for performance for the duration of that period plus 180 days. We will reasonable measures to either continue the training at another venue or reschedule the training or to find a solution by which our obligations may be performed. The applicant reserves the right to re-schedule their training in any of our training locations and at any time. No refund will be provided to the applicant, unless Global NLP Training/Concept Indigo BV terminates the contract or fails to offer performance in the country of the original training location within 180 days after the duration of the unplanned cancellation of the event. Any refund is for school tuition only and does not include expenses paid by the participant for travel, lodging, food or other costs.

7.4 Cancellation of Classes

The school reserves the right to cancel a starting class if the number of students enrolling is insufficient. Such a cancellation will be considered a rejection by the school and will entitle the student to a full refund of all money paid. Refunds are for tuition only and do not include the associated costs of travel, food, lodging, etc.

8 Trainers

Global NLP Training / Concept Indigo BV reserve the right to substitute trainers as needed.

9 Purpose of Training

9.1. All training is for educational purposes only and it is not a substitute for proper medical or psychological treatment. A student whom suspects or know that he/she is suffering from any physical or psychological ailment or condition, then he/she assure to seek appropriate medical or psychological treatment before attending Global NLP Training / Concept Indigo BV.

9.2. The training does not represent a qualification in clinical hypnosis or hypnotherapy or stage hypnosis no student will be allowed to claim or imply that they have been certified or approved in any of these areas by Global NLP Training USA / Concept Indigo BV

9.3. The training does not offer a qualification in psychology or psychiatry and no student will be allowed to claim or imply that they have been certified or approved in any of these areas by Global NLP Training / Concept Indigo BV

9.4. The only certifications and titles each student is legally allowed to carry are the ones stated on the certifications received from Global NLP Training / Concept Indigo BV. The legality of the use of titles such as “therapist”, “specialist”, “healer” or any other title are subject to your local laws, state/province, national and international laws and restrictions.

10 Re-taking Training Policy

Any Global NLP Training / Concept Indigo BV student is allowed to re-take their training  at an additional charge of $300 per course segment.

11 Policy Changes

Global NLP Training / Concept Indigo BVr eserves the right to change their policies at any time, without permission, provided that already registered students receive written notification of these specific changes.

Course Overview

These terms and conditions apply to all courses/programs provided by Global NLP Training / Concept Indigo BV

Prerequisites

There are no prerequisites to entering the Global NLP Practitioner Training course. The NLP Foundation course, or an approved equivalent, along with approved NLP Practitioner Certification is a prerequisite for the Global Advanced NLr Training course. These are indicated for each individual program.

Course Contents and Syllabus

The course contents are outlined in the brochure and available in day-by-day detail inside the syllabi available on the Global NLP Training website.

Course Duration

The course duration is mentioned in our course agreement.

Examination

Global NLP Training does not perform examinations for a government recognized degree or diploma.

Supervision & Monitoring

J.Hofman-Van de Griend, LL.M., at the request of Global NLP Training, monitors and supervises the quality of the courses and will handle complaints made by participants. Contact details can be found at the end of these terms and conditions.

Cost

There are costs associated with the participation of any of the Global NLP Training courses. The associated costs will be provided prior to taking the course and are mentioned in the course agreement.

Course Programming

Courses with Global NLP Training in Amsterdam are planned 2 times a year, and 3 times a year or more at other locations world-wide..

Complaints and Appeals

Participants can file a complaint against any decision Global NLP Training makes. In the event a complaint is not handled in a satisfactory manner by Global NLP Training, participants have the option to file an appeal.

Diploma

After completion of the course the participant will not obtain a diploma, but will receive a certification provided by Global NLP Training and INEMLA. Also available is optional licensing and membership with the Society of NLP.

Questions

In the event a participant has any questions of an administrative nature, Global NLP Training commits to provide an answer within 3 working days. If a (written) question requires more time to be answered, Global NLP Training will provide written notification with an indication as to when an answer can be expected.

Confidentiality

Any individual representing Global NLP Training, who in the execution of their responsibilities obtains confidential information, is required to maintain this confidentiality.

Complaints and Appeal

Complaint

In the event a participant has a complaint he/she will first commit to resolve any issue with the trainer/instructor. If this is not possible he/she can file a complaint with the Commission of Complaints.

The participant will submit a written complaint to the Commission of Complaints.

The complaint entails at minimum:

• Name and address of the participant
• Date the complaint is filed
• Description of the complaint
• The grounds of the complaint

Complaint Submission

The participant will submit his/her complaint to Global NLP Training, Complaint Department, Ms. N.M.Schneider, Loermanakker 33, 1541VG, Koog aan de Zaan (The Netherlands.)

Time Frames of Complaint Submission

The time frame to submit a complaint is 2 working weeks. The time frame commences on the date in which the event of the complaint occurred.

Confidentiality of Complaints

Global NLP Training offers a guarantee to the participant to handle each complaint with maximum care, whilst abiding by norms and laws of privacy.

Time Frames Complaint Statement & Decisions

The Commission of Complaints will provide a statement within 4 working weeks after receiving the complaint. The Commission will conduct an investigation prior to making a decision.

Registration of Complaints

Each written complaint will be archived for a period of 6 months.

Appeal

In the event a participant is not in agreement with the decision of the Commission of Complaints he/she can choose to file an appeal with the Commission of Appeals of Global NLP Training. This is an external independent commission. The Commission of Appeals includes at minimum one legal professional.

The appeals includes:

• Name and address of the participant
• Date of filing
• Description of the measure or decision to which the appeal applies
• The grounds of the appeal.

At the conclusion of these terms and conditions you will find contact details for the above mentioned Commision.

Time Frames Appeal Submission

The time frame to submit an appeal is 2 working weeks. The time frame commences on the day after the day of which the measure or decision of the Commission of Complaints has been communicated to the participant.

Time Frames Appeal Decision

The Commission of Appeals decides within 4 working weeks after submission of the appeal. The commission will conduct an investigation prior to making a decision.

In the event the commission requires more time to make a decision, the participant will be notified within the time frame of above mentioned 4 weeks.

Binding Decision Commission of Appeal

Global NLP Training accepts the decision of the independent Commission of Appeal. Any measures that need to be taken as a result of the decision will be executed as soon as possible.

Confidentiality

Global NLP Training offers a guarantee to the participant to handle each complaint with maximum care, whilst abiding by norms and laws of privacy.

Registration of Appeals

Each written appeal will be archived for a period of 6 months.

Names and Addresses

Global NLP Training

Ms. N.M.Schneider

Sumatrakade 1169

1019RH Amsterdam

Commission of Complaints Global NLP Training

Chair: N.M.Schneider

Loermanakker 33

1541VG Koog aan de Zaan

Commission of Appeals Global NLP Training

Ms. J. Hofman-Van de Griend, LL.M.

p/a Loermanakker 33

1541VG Koog aan de Zaan

Legal Jurisdiction

1. In events or situations for which these terms and condition has no provisions, Global NLP Training will determine the course of action after discussion with the participant.
2. On these terms and agreements, strictly Dutch law (The Netherlands Law) applies.
3. By submitting registration or payment, I agree, understood and have read all the above terms and conditions, including the understanding that Global NLP Training / Concept Indigo BV is a The Netherlands based company.