GLOBAL NLP TRAINING - TERMS AND CONDITIONS

Article 1: Registration

1.1. Registration Confirmation:

1.1.1. A participant is considered registered for any course offered by Global NLP Training at the moment they submit payment, which may be a deposit or the full course fee.

1.1.2. A participant is also considered registered at the moment they have filled in a registration form.

1.1.3. A participant may be registered by either submitting any payment, filling in a registration form, or both.

 
1.2. Reservation of Place:

1.2.1. The place in the course is reserved for the participant at the moment any payment has been made or a registration form has been submitted.

 
1.3. Refusal of Registration:

1.3.1. Global NLP Training reserves the right to refuse the registration of a participant without any obligation to provide an explanation. In the event of such refusal, any paid course fees will be promptly refunded to the participant.

Article 2: Participant Fees
 
2.1. Payment Deadline:

2.1.1. All participant course fees must be settled 14 days in advance of the commencement date of the NLP Practitioner program and 21 days prior to the initiation of the NLP Master Practitioner course.


2.2. Access and Attendance:

2.2.1. No aspect of the training program, including but not limited to class attendance or entry into the training premises, shall be permitted unless full payment has been received and confirmed.


2.3. Payment Default and Consequences:

2.3.1. In the event of untimely payment, Global NLP Training retains the right to decline the participant’s entry into the training course.

2.3.2. Furthermore, Global NLP Training reserves the right to claim full or partial payment of the outstanding course fees.

2.3.3. Any default in payment shall obligate the participant to bear all associated costs, including but not limited to loss of interest, collection charges, and legal expenses.

Article 3: Enrollment & Acknowledgement of Participation
 

3.1 Acknowledgment of Participation:

3.1.1. Upon making payment or submitting a registration form, the participant affirms that participating in this course is entirely voluntary.

3.1.2. The participant confirms to be sound of mind and body, capable of engaging in the program’s mentally or emotionally demanding activities.

3.1.3. The participant confirms not to be under medical, psychological, or other care prohibiting their involvement in the program’s instructions, techniques, and activities.

3.1.4. The participant confirms their use of any medications does not interfere with the learning experience of other participants.

3.1.5. You release Global NLP Training from any liability for mental, emotional, or physical reactions arising from participating in the training and any of its activities.

 

3.2 Changes in Health Status:

3.2.1. In the event of changes to the provisions outlined in Article 3.1.  after the initial registration, the participant must promptly notify Global NLP Training.

3.2.2. If a participant cancels their course due to such changes, the Global NLP Training regular cancellation policies will be applicable.

 

3.3 Truthful Submission of Registration Form:

3.3.1. Each participant shall complete the provided registration form as presented by Global NLP Training before entry into the program and training location.

3.3.2. You certify that all information provided on the registration form is accurate and complete.

Article 4: Intellectual Property

4.1 Protection of Materials and Methods:

4.1.1. Global NLP Training places paramount importance on safeguarding its intellectual property.

4.1.2. The materials and methods of teaching, exercises, and games developed specifically for Global NLP Training programs are also protected.

4.1.3. All the materials are exclusively intended for the use of participants and may not be copied, published, or shared with any third parties without prior explicit permission from Global NLP Training.

 

4.2 Recording Prohibitions:

4.2.1. Participants are strictly prohibited from making any sound, photo or video recordings during the training sessions. In the event of a violation of this prohibition, a reasonable penalty will be applied. The amount of the penalty will be determined based on the nature of the violation and its potential impact on Global NLP Training.

 

4.3 Authorized Recording:

4.3.1. Film, audio or photo recordings by participants are permitted only at designated times during training. For each instance of recording, explicit permission from the recorded participants and Global NLP Training staff must be obtained.

4.3.2. Participants may record materials during breaks with the permission of those individuals depicted in the materials.

 

4.4 Non-Distribution of Materials:

4.4.1. Under no circumstances are participants allowed to share, distribute, or copy any of the training materials. This prohibition extends but is not limited to individuals, companies, schools, professional organizations, and federations, even if they request access to these materials. The amount of the penalty will be determined based on the nature of the violation and its potential impact on Global NLP Training.

 

Article 5: Recording Policy for Global NLP Training Staff Members
 
5.1. Recording of One-on-One Sessions:

5.1.1. Global NLP Training is expressly prohibited from recording a participant without their permission when they engage in one-on-one sessions with Global NLP Training staff members.

5.1.2. Global NLP Training is expressly prohibited from audio or video recording a participant when engaging in a one-on-one session with another participant.

5.1.3. Global NLP Training is permitted to take photographs of participants when they engage in one-on-one sessions with another participant; it is required to provide additional care to protect the private nature of any conversation.

 

5.2. Recording by Global NLP Training:

5.2.1. Global NLP Training is authorized to make recordings of its staff members at any time and without permission.

5.2.2. Global NLP Training is authorized to make recordings of participants as part of an audience for training and education purposes. This includes creating online training products.

5.2.3. Global NLP Training is authorized to take photographs for social media platforms, but with the strict condition that no participant will be identified by name or tagged on social media in connection with these recordings or photographs.

5.2.4. Global NLP Training is not permitted to take audio or video recordings for social media platforms or marketing purposes without permission from the recorded participants.

 

5.3. Participant Consent for Recordings:

5.3.1. Participants can decline recordings of themselves to be made. To exercise this option, participants must provide written notification to Global NLP Training prior to the commencement of a recording being made.

 

5.4. Responsibility for Non-Consent:

5.4.1. In the event that a participant does not wish to be recorded or photographed, it is the participant’s responsibility to ensure that they are not inadvertently visible or audible inside group or wide-angle camera shot recordings. Global NLP Training will designate a location and/or time upon request where the participant can not be seen or heard or easily be removed in editing if the participant did not consent to recording.

 

5.5. Transparency in Recording:

5.5.1. Global NLP Training is committed to open and visible recording practices. There will be no secret or undisclosed recording taking place during any training or related activities.

 

Article 6: Liability

6.1 Liability of Global NLP Training:

6.1.1. Global NLP Training shall only be liable for damages resulting from its own gross negligence or willful misconduct. Liability for indirect damages, consequential damages, loss of profit, cost savings, or damages due to business interruption is expressly excluded.


6.1.2. Global NLP Training shall not be held liable for incidents outside of scheduled training hours or activities not directly related to the training program. This includes but is not limited to, activities during breaks and before or after training sessions.


6.1.3. Global NLP Training shall not be held liable for the actions of a participant using knowledge obtained during the training or education course.

 

 

6.2 Participant Liability:

6.2.1. Participants shall be held liable for any damages resulting from their actions or neglect, including but not limited to:
a. Direct and indirect damages or injuries caused to other participants, not arising from course participation or exercises.
b. Direct and indirect damages or injuries caused to hotel/training venue property or staff.
c. Direct and indirect damages or injuries caused to Global NLP Training property or staff.
d. Any actions taken by the participant using knowledge acquired during the training or course..

Article 7: Insurance Guidelines
 
7.1. Travel Insurance Guidelines for Participants Traveling Abroad

7.1.1. For participants traveling abroad, it is highly recommended to obtain travel insurance that also covers the training course.

7.1.2. Without appropriate travel insurance, participants travel, register, and participate in the course at their own risk. Global NLP Training strongly advises all participants to consider the benefits of travel insurance, which may cover unforeseen events, the inability to attend class, the inability to travel, travel-related issues, job loss or another impact on economic status, immigration issues, contracting an illness, injury, force majeure, family emergencies, class cancelation by Global NLP Training, and other unforeseen circumstances.

 

7.2. Medical Insurance for Participants Travel Abroad

7.2.1. For participants traveling abroad, it is strongly recommended to possess internationally valid medical insurance that covers any potential health-related needs while attending a Global NLP Training course.

7.2.2. . Without valid medical insurance, participants travel at their own risk. Global NLP Training advises all participants to assess the necessity of comprehensive medical insurance, which offers repatriation back to the home country and can provide critical coverage for illness, injury, or other medical emergencies.

Article 8: Vaccination Guidelines

 

8.1. Vaccination Requirements

8.1.1. Participants are responsible for informing themselves about vaccination requirements or health advisories that may be in place for the location where their course takes place.


8.2. Research and Safety


8.2.1. Global NLP Training encourages all participants to research and adhere to vaccination requirements and health advisories to ensure their safety and the safety of others.

Article 9: Customs and Immigration Guidelines
 
9.1. Immigration Regulations

9.1.1. Participants are responsible for informing themselves about customs and immigration regulations that apply to the locations they plan to travel to for Global NLP Training courses.


9.2. Lawful Entry Requirements

9.2.1. The participant confirms understanding customs and immigration regulations is vital to ensure smooth and lawful entry into foreign countries. Participants are encouraged to research and comply with the specific regulations of their destination to avoid any travel complications.

Article 10: Privacy and Confidentiality

 

10.1. Privacy & Confidentiality Global NLP Training towards Participants:

10.1.1. Global NLP Training is committed to upholding privacy laws and regulations that pertain to the protection of participants’ personal information and data. Global NLP Training shall:
a. Safeguard the confidentiality of personal information provided by participants during the training and related activities.
b. Utilize participants’ personal data solely for the purpose of training administration, communication, and participant support.
c. Obtain express consent from participants when collecting, storing, or processing personal data beyond what is required for training purposes.
d. Inform participants of their rights regarding their personal data and provide mechanisms to access, rectify, or erase such data, as permitted by applicable privacy laws.
10.1.2. Participants may seek additional information about Global NLP Training’s data handling practices and policies by contacting Global NLP Training directly.


10.2 Privacy Laws Participants Have Towards Each Other and Global NLP Training Staff:


10.2.1. Participants shall respect the privacy and confidentiality of personal information belonging to fellow participants and Global NLP Training staff.

10.2.2. Participants are prohibited from disclosing, sharing, or using the personal information of other participants or staff without their explicit consent, except when required by law or for the purposes of training and educational activities.

10.2.3. Participants shall refrain from recording, photographing, or documenting any personal information of others without proper consent.

10.2.4. Any breaches of privacy laws, including unauthorized sharing or use of personal information, will be addressed in accordance with the applicable legal and ethical standards.

 

Article 11: Cancellation Policy Participants
 
11.1. Transfer of Registration

11.1..1. Participants have the option to transfer their registration to another person if they are unable to attend the course. An administration fee of $250 will apply for courses held outside of the Netherlands, and a fee of 250 Euro fee will apply for courses held in the Netherlands. The transfer is subject to the approval of Global NLP Training.

11.1.2. . Global NLP Training reserves the right to refuse a transfer request at its discretion. If the transfer request is denied, the original participant’s cancellation and refund policy outlined in Article 11 will still apply.

 

11.2. Initial Cancellation Period:

11.2.1. If a participant cancels their training within five days of registration or submitting payment, provided that the training has not yet commenced and the participant has not entered the training premises, you are eligible for a full refund of all fees paid. All-access to any free training modules online will be revoked upon cancellation.

 

11.3. Cancellation before 42 Days of The Course Start Date

11.3.1. After the initial 5-day cancellation period stated in article 11.2. up to 42 days (inclusive) before the course start date a 65% refund of the participant’s fees applies. The participant, in this case, forfeits their attendance of the training entirely, and any unpaid fees are still due. A payment plan may be offered at the discretion of Global NLP Training.

11.3.2. The participant is allowed to shift their registration up two times within a 24-month timeframe. In this case no refund applies, any unpaid fees are still due. A payment plan may be offered at the discretion of Global NLP Training. 

 

11.4. Cancellation from 42 Days of The Course Start Date:

11.4.1. Cancellation within 42 days (exclusive) to 33 days (inclusive) of the course start date qualifies for a 50% refund. Any unpaid fees are still due, though a payment plan may be considered at the discretion of Global NLP Training. 

11.4.2. The participant is allowed to shift their registration up two times within a 24-month timeframe. In this case, no refunds apply. Each instance incurs a change fee of $250 for courses held outside the Netherlands or 250 Euro for courses held in the Netherlands.

 

11.5. Cancellation from 32 Days of The Course Start Date:

11.5.1. Cancellation within 32 days (inclusive) of the course start date no refund applies. Any unpaid fees are still due, though a payment plan may be considered at the discretion of Global NLP Training. The participant is allowed to shift their registration up two times within a 24-month timeframe. 

11.5.2. Within 7 days (inclusive) of the course start a penalty of up to 35% of the regular course tuition (without discounts) may apply. This is at the discretion of Global NLP Training.

 

11.6. Cancellation After Training Commencement or No-Show

11.6.1. Once the training has begun, there is no refund available. Any possibility for a participant to transfer their registration is subject to the discretion of Global NLP Training.

 

11.7. Refund Processing:

11.7.1. Refunds will be processed within 60 days through bank transfer unless another agreement is made between Global NLP Training and the participant.

Article 12: Cancellation Policy by Global NLP Training

 

 
12.1. Refund on Non-Acceptance:

12.1.1. Global NLP Training will refund all fees paid if the participant is not accepted into the training program. Refunds will be issued for fees paid directly to Global NLP Training. This refund excludes travel, accommodation, and other associated costs. The refund will be processed within 30 days by bank transfer unless an alternative arrangement is mutually agreed upon between Global NLP Training and the participant.

 

 

12.2. Non-Refundable Termination:

12.2.1. Global NLP Training will not refund any course fees if Global NLP Training terminates the participant’s participation in the class. This includes, but is not limited to:
a. When the participant is terminated for policy or safety violation.
b. When the participant prevents other participants from having a suitable training experience and learning environment.
c. When a participant prevents Global NLP Training staff from having a working environment where they can reasonably perform their given tasks and meet responsibilities to other participants to the best of their abilities.
d. When a participant is suspected of having contracted a contagious virus, bacteria, or parasite that could harm the continued participation of other participants or Global NLP Training staff in reasonable health conditions.
e., When a participant openly discriminates against others because of their gender, sexuality, religion, or ethnicity.
f.  When a participant is under the influence of alcohol or drugs.
g. When a participant violates the local laws of the training location inside the training venue.
h. When a participant, without written notice and/or permission, fails to attend classes for more than 8 hours.

Article 13: Re-taking Training Policy

13.1. Right of Refusal

13.1. Global NLP Training reserves the right to deny past participants the opportunity to retake the program.

 

Article 14: Provisions Regulated by the Terms and Conditions

 

14.1. Minimum Course Participants:

14.1.1. In the event that the minimum required number of course participants is not met, a 100% refund will be provided, and participants will have the opportunity to enroll in the training at a future date with a discount. This refund does not include or is limited to expenses such as travel and accommodation.

14.1.2. Participants will be notified of the cancellation due to an insufficient number of participants within a minimum of 20 days before the course start date, unless Global NLP Training and the participant agreed differently when the initial payment was made or a course registration form was completed. The notification will include details on the refund process and the discounted future training opportunities.

 

14.2. Terminal Illness, Accident, or Death of a Family Member in the 1st Degree or Significant Other of the Scheduled Senior Trainer:

14.2.1. In the event of the terminal illness, accident or death of a family member in the 1st degree ( inclusive of their offspring and legally registered partners), and the significant other of the scheduled senior trainer, no refund will apply. Global NLP Training will make appropriate efforts to seek a suitable replacement capable of teaching the Global NLP Training program. The participant will have the option to transfer to a future training without incurring any additional charges towards Global NLP Training.

Article 15: Force Majeure

15.1. Force Majeure Event:

15.1.1. Global NLP Training will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control. This includes but is not limited to:
a. Unforeseen events relating to the training venue, and no substitution can be found.
b. Virus outbreaks, pandemic crises (such as, but not limited to, dengue, malaria, hepatitis, SARS, Coronavirus), etc.
c. Act of God (such as, but not limited to, fires, explosions, earthquakes, volcano eruptions, hurricanes, drought, tidal waves, and floods).
d. War, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilization, requisition, or embargo.
e. Rebellion, revolution, insurrection, or military or usurped power, or civil war.
f. Contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radioactive toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly.
g. Chemical contamination.
h. Riot, commotion, strikes, go-slows, lockouts, or disorder, unless solely restricted to employees of the Supplier or of his Subcontractors.
i. Acts or threats of terrorism.
j. Local, regional, or national government and authority-ordered evacuations, lock-downs, directives, and advisories.
k. Illness, accident, or death of a scheduled trainer for the course.
l. The scheduled trainer for the course is delayed during travel.
m. The scheduled trainer for the course is detained or deported at customs or immigration.

 

15.1.2. In the event of a Force Majeure, Global NLP Training will make reasonable efforts to resolve the situation, including finding a comparable course location, offering an online training, or replacing the trainer with another capable of teaching the live Global NLP Training program.

15.1.3. In the event of Force Majeure, there is no refund.

15.1.4. Participants may request in writing a transfer of their course to a future training, it is up to the discretion of Global NLP Training to allow this transfer to occur.

Article 16: Trainers

16: Substitution of Trainers

16.1.1. Global NLP Training reserve the right to substitute trainers as needed.

 

Article 17: Course Venue

17.1. Substitution of the training venue.

17.1.1. Global NLP Training reserves the right to substitute training venues.

Article 18: Job Placement

18.1. Job Placement

18.1.1. Global NLP Training does not guarantee job placement to graduates upon program/course completion or graduation.

Article 19: Purpose of Training

19.1. Educational Nature

19.1.1. All training is for educational purposes only,, and it is not a substitute for proper medical or psychological treatment. A participant who suspects or knows that they are suffering from any physical or psychological ailment or condition is advised to seek appropriate medical or psychological treatment before attending Global NLP Training.


19.2. Nature of Qualifications

19.2.1. . The training does not offer qualifications in psychology or psychiatry,, and no participant will be allowed to claim or imply that they have been certified or approved in any of these areas by Global NLP Training.


19.3. Nature of Certification

19.3.1. The certifications and titles that each participant is legally allowed to carry are dependent on the course they have completed and are as stated on the certifications received from Global NLP Training. The use of titles such as “therapist,” “specialist,” “counselor,” or any other title may be subject to local laws, state/province, national, and international laws and restrictions. It is the responsibility of the participant to comply with the applicable laws and regulations in their jurisdiction.

Article 20: Course Overview

 

20.1 Prerequisites

20.1.1. Applicable prerequisites:

  • There are no prerequisites for entry into the Global NLP Practitioner Training course.
  • There are no prerequisites for entry into the Global NLP Training Foundation course.
  • The NLP Master Practitioner course has as a requisite a NLP Practitioner course.
  • The Global Advanced NLP Training course requires completion of the NLP Foundation course or an approved equivalent, along with approved NLP Practitioner certification.

 

20.2. Course Contents and Syllabus

20.2.1. The course contents are outlined in detail inside the syllabus of each program.


20.3. Course Duration

20.3.1. The course duration is specified on the website, brochure, and syllabus.


20.4 Examination

20.4.1. Global NLP Training does not conduct examinations for government-recognized degrees or diplomas.


20.5. Supervision & Monitoring

20.5.1. J. Hofman-Van de Griend, LL.M., monitors and supervises course quality at the request of Global NLP Training.

 

20.6 .Cost

20.6.1. Participation in any of the Global NLP Training courses is associated with certain costs.
These costs will be provided prior to enrollment, and are available on our website, and pricing sheet.


20.7. Certification

20.7.1. After successful course completion, participants will receive a certification provided by Global NLP Training.

Optional licensing and membership with the Society of NLP are also available, unless stated otherwise before enrollment these are included free of charge with the regular course fee.

Article 21: Complaints and Appeals
 
21.1 Questions

21.1.1. If a participant has administrative questions, Global NLP Training will provide an answer within 3 working days.

21.1.2. If a (written) question requires more time to answer, Global NLP Training will provide written notification with an estimated response time.

 
21.2. Complaint Procedure

21.2.1. Participants commit to first resolve any issues with the trainer. If resolution is not possible, the participant can file a complaint with the Commission of Complaints.

21..2.2. The trainer is permitted to request the participant to resolve any issues with a senior staff member.

21.2.2. Each complaint must be submitted in writing and include:
Participant’s name and address
Date of complaint filing
Description of the complaint
Grounds of the complaint.

 

 

21.3. Complaint Submission

21..3.1. Participants should submit complaints to Global NLP Training, Complaint Department, Ms. N.M.Schneider, Loermanakker 33, 1541VG, Koog aan de Zaan, The Netherlands.

 

 

21.4. Time Frames of Complaint Submission

21.4.1. Participants have 2 working weeks to submit a complaint, starting from the date when the event causing the complaint occurred.

 

21.5. Confidentiality of Complaints

21.5.1. Global NLP Training guarantees maximum care and adherence to privacy norms and laws when handling complaints.

 

 

21.6. Time Frames for Complaint Statements & Decisions

21.6.1. The Commission of Complaints will provide a statement within 4 working weeks after receiving the complaint. An investigation will be conducted before making a decision.

21.6.2. All written complaints will be archived for 6 months.

 

 

217.7. Appeals

21.7.1. If a participant disagrees with the Commission of Complaints’ decision, they can file an appeal with the Commission of Appeals of Global NLP Training. This external independent commission includes at least one legal professional.

The appeal must include:

  • Participant’s name and address
  • Date of filing
  • Description of the measure or decision to which the appeal applies
  • Grounds of the appeal.
 
21.8 Time Frames for Appeal Submission & Decision

21.8.1. Participants have 2 working weeks to submit an appeal, starting the day after the measure or decision of the Commission of Complaints is communicated.

21.8.2. The Commission of Appeals will decide within 4 working weeks after receiving the appeal, conducting an investigation prior to making a decision. If more time is needed for a decision, the participant will be notified within the 4-week time frame.

 

 

21.9 Binding Decision Commission of Appeal

21.9.1. Global NLP Training accepts the decision of the independent Commission of Appeal, and necessary measures will be executed promptly.

 

 

21.10 Confidentiality and Registration

21.10.1. Each written appeal will be archived for a period of 6 months.

 

 

21.11. Names and Addresses

21.11.1. Contact details for Global NLP Training, Commission of Complaints, and Commission of Appeals:

 

Global NLP Training

Ms. N.M.Schneider
Sumatrakade 1169
1019RH Amsterdam
The Netherlands

 

Commission of Complaints
Global NLP Training

Loermanakker 33
1541VG Koog aan de Zaan
The Netherlands

 

 

Commission of Appeals Global NLP Training

Ms. J. Hofman-Van de Griend, LL.M.
p/a Loermanakker 33
1541VG Koog aan de Zaan
The Netherlands

 

 

Article 22: Legal Jurisdiction

22.1. Absence of Provisions Within These Terms and Conditions

22.1.1. In the absence of provisions for specific events or situations within these terms and conditions, Global NLP Training will establish the course of action following discussions with the participant.


21.2. Governing Laws of This Agreement

21.2.1. The law of the country of The Netherlands governs these terms and agreements.


21.3. Legal Base & Disputes

21.3.1. Any dispute, claim, or controversy arising out of or relating to this agreement or your participation in our programs shall be subject to the exclusive jurisdiction of the courts in the Netherlands. The laws of the Netherlands shall govern this agreement and any legal proceedings, and you agree to submit to the jurisdiction of the Dutch courts for the resolution of any such disputes.

 

Article 23: Policy Changes

23.1. Policy Changes for Past Participants

23.1.1 Global NLP Training reserves the right to modify its policies at any time without prior notification or the need for consent from participants who have previously completed one of our courses.

23.1.2 . Past participants are not exempt from these changes, and their prior completion of a course does not grant them immunity from updated policies.

 

23.2. Policy Changes for Current and Future Course Registrants

23.2.1. Global NLP Training may make policy changes that apply to participants registered for current or future courses.

23.2.2. Participants will be notified via email and receive the updated version of the new policy.

23.2.3. Participants may not cancel their agreement with Global NLP Training due to these modifications.

 

22.3. Policy Changes Impacting Course Nature or Contents For Current and Future Participants

23.3.1. For policy changes that significantly affect the nature or contents of the courses participants have registered for, Global NLP Training is required to seek permission for these changes.

23.3.2. Participants will be notified by email and provided with detailed information about the proposed changes. By remaining registered for the course after receiving the notification, the participant implicitly agrees to adhere to the updated policies.

23.3.3. The participant has the option for the original terms and conditions valid during registration or payment submission to remain applicable. A written request needs to be sent to Global NLP Training by the participant within 72 hours of receiving the notification unless agreed otherwise.

Final Provisions

By submitting registration, payment, or entry into the course location, I acknowledge that I have read, understood, and agreed to all the terms and conditions, including the recognition that Global NLP Training is legally based in The Netherlands.